topic Re: Red light LOS in Broadband

Red light LOS

CayeMcKay — Fri, 10 Jul 2026 14:32:25 GMT

My Internet has dropped in Midlothian LOS light is Red. Service checker says all is fine but no Internet.....same thing last Thursday night!!

Re: Red light LOS

GD1 — Fri, 10 Jul 2026 14:40:08 GMT

@CayeMcKay First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If your ONT shows a Red Light please see this guide https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Re: Red light LOS

CayeMcKay — Fri, 10 Jul 2026 14:44:28 GMT

Already done all of this

Re: Red light LOS

CayeMcKay — Tue, 14 Jul 2026 17:53:13 GMT

3 days later still experiencing this several times a day...Openreach state no issue....

Re: Red light LOS

caesarome — Tue, 14 Jul 2026 18:28:24 GMT

@CayeMcKay

Did the line test not pick up on no faults ?

Re: Red light LOS

CayeMcKay — Tue, 14 Jul 2026 18:56:11 GMT

Line test apparently shows no issues this has been going on 2 weeks now

Re: Red light LOS

caesarome — Tue, 14 Jul 2026 19:05:59 GMT

Have you rebooted your ONT and broadband hub ?

If so and it doesn't fix it then have you called Sky and spoken to them about this in the last two weeks ?

Re: Red light LOS

CayeMcKay — Tue, 14 Jul 2026 19:46:04 GMT

Yes done all troubleshooting measures multiple times, these incidents have become more frequent in last 24-48 hours. Reported to sky, again today and they have basically said they will raise with Openreach again and to see how we go overnight.