https://helpforum.sky.com/t5/Broadband/Engineer/m-p/5318834#M578204 <P>Just had an email to say my kit has been dispatch etc, nothing about an engineer. We have just moved in and there was an white broken box from previous tenent, which we removed but I now realise it was the ONT box. So I don't know if when I applied and they done checks if they think that box is still there.&nbsp;</P> Tue, 14 Jul 2026 06:59:14 GMT Cherylm81 2026-07-14T06:59:14Z https://helpforum.sky.com/t5/Broadband/Engineer/m-p/5318819#M578202 <P>Joined yesterday. Didn't realise I need a engineer up to install and ONT box, activation date is Monday, how can I book one?!&nbsp;</P> Tue, 14 Jul 2026 06:44:13 GMT https://helpforum.sky.com/t5/Broadband/Engineer/m-p/5318819#M578202 Cherylm81 2026-07-14T06:44:13Z https://helpforum.sky.com/t5/Broadband/Engineer/m-p/5318831#M578203 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4730217">@Cherylm81</a>&nbsp;wrote:<BR /><P>Joined yesterday. Didn't realise I need a engineer up to install and ONT box, activation date is Monday, how can I book one?!&nbsp;</P><HR /></BLOCKQUOTE><P>That's normally automatically triggered. Have you had no notifications, email or texts usually? Anything showing in 'My Orders'&nbsp;<A href="https://www.sky.com/myorders" target="_blank">https://www.sky.com/myorders</A></P> Tue, 14 Jul 2026 06:55:48 GMT https://helpforum.sky.com/t5/Broadband/Engineer/m-p/5318831#M578203 Me134 2026-07-14T06:55:48Z https://helpforum.sky.com/t5/Broadband/Engineer/m-p/5318834#M578204 <P>Just had an email to say my kit has been dispatch etc, nothing about an engineer. We have just moved in and there was an white broken box from previous tenent, which we removed but I now realise it was the ONT box. So I don't know if when I applied and they done checks if they think that box is still there.&nbsp;</P> Tue, 14 Jul 2026 06:59:14 GMT https://helpforum.sky.com/t5/Broadband/Engineer/m-p/5318834#M578204 Cherylm81 2026-07-14T06:59:14Z