WiFi is down

CABH — Tue, 14 Jul 2026 01:00:08 GMT

WiFi is down and not connecting but Broadbrand checker claims everything is fine. Yet looking at many other comments, many others are facing the same issue. How reliable is the Broadband checker?

Re: WiFi is down

Daniel0210 — Tue, 14 Jul 2026 04:08:21 GMT

@CABH wrote:
How reliable is the Broadband checker?

@CABH

The service checker doesn't necessarily disclose a problem immediately and there can be an hour plus delay before it picks up a lost connection which is why on here we tend to advise on trying it again later.

When there are any broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

topic WiFi is down in Broadband

WiFi is down

Re: WiFi is down