https://helpforum.sky.com/t5/Broadband/Sky-Stream-Freezing-and-Unresponsive/m-p/5318604#M578099 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4729906">@Palaceeagle2026</a>&nbsp;wrote: <P>&nbsp;</P> <P>I have good internet speed - 300 mbps</P> <HR /></BLOCKQUOTE> <P>What is the speed actually arriving at the Puck?</P> <P>&nbsp;</P> <P>The Netflix app will give you this information.</P> Mon, 13 Jul 2026 17:54:22 GMT TimmyBGood 2026-07-13T17:54:22Z https://helpforum.sky.com/t5/Broadband/Sky-Stream-Freezing-and-Unresponsive/m-p/5318571#M578080 <P>My new sky stream keeps freezing. It will completely stop responding and either freeze, or it will go black. It will then need to be unplugged and often take several minutes to go back on. Any suggestions?</P><P>&nbsp;</P><P>I have good internet speed - 300 mbps</P> Mon, 13 Jul 2026 17:11:19 GMT https://helpforum.sky.com/t5/Broadband/Sky-Stream-Freezing-and-Unresponsive/m-p/5318571#M578080 Palaceeagle2026 2026-07-13T17:11:19Z https://helpforum.sky.com/t5/Broadband/Sky-Stream-Freezing-and-Unresponsive/m-p/5318591#M578095 Mine is the same but all tests say everyone is ok. Mon, 13 Jul 2026 17:43:19 GMT https://helpforum.sky.com/t5/Broadband/Sky-Stream-Freezing-and-Unresponsive/m-p/5318591#M578095 Shellmarie15 2026-07-13T17:43:19Z https://helpforum.sky.com/t5/Broadband/Sky-Stream-Freezing-and-Unresponsive/m-p/5318602#M578097 <P>same here! only started the last week or so never had problems before but all the service checkers say everything is perfect. not my first issue with sky, mobile is forever having problems&nbsp;</P> Mon, 13 Jul 2026 17:51:08 GMT https://helpforum.sky.com/t5/Broadband/Sky-Stream-Freezing-and-Unresponsive/m-p/5318602#M578097 Grace4167 2026-07-13T17:51:08Z https://helpforum.sky.com/t5/Broadband/Sky-Stream-Freezing-and-Unresponsive/m-p/5318604#M578099 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4729906">@Palaceeagle2026</a>&nbsp;wrote: <P>&nbsp;</P> <P>I have good internet speed - 300 mbps</P> <HR /></BLOCKQUOTE> <P>What is the speed actually arriving at the Puck?</P> <P>&nbsp;</P> <P>The Netflix app will give you this information.</P> Mon, 13 Jul 2026 17:54:22 GMT https://helpforum.sky.com/t5/Broadband/Sky-Stream-Freezing-and-Unresponsive/m-p/5318604#M578099 TimmyBGood 2026-07-13T17:54:22Z https://helpforum.sky.com/t5/Broadband/Sky-Stream-Freezing-and-Unresponsive/m-p/5318606#M578101 <P>288 mpbs</P> Mon, 13 Jul 2026 17:56:07 GMT https://helpforum.sky.com/t5/Broadband/Sky-Stream-Freezing-and-Unresponsive/m-p/5318606#M578101 Palaceeagle2026 2026-07-13T17:56:07Z https://helpforum.sky.com/t5/Broadband/Sky-Stream-Freezing-and-Unresponsive/m-p/5318611#M578104 <P>my apps won't even load to tell me this🥲&nbsp;</P> Mon, 13 Jul 2026 18:00:58 GMT https://helpforum.sky.com/t5/Broadband/Sky-Stream-Freezing-and-Unresponsive/m-p/5318611#M578104 Grace4167 2026-07-13T18:00:58Z