Broadband Box

Melissa95 — Mon, 13 Jul 2026 15:40:53 GMT

I have not yet received my packaging to send my Broadband back as it was unable to be connected. by the Engineer

Re: Broadband Box

caesarome — Mon, 13 Jul 2026 15:42:33 GMT

Did you then cancel by calling Sky, if so the status on the return packaging should be shown here if you go around to setting up an online account:

https://www.sky.com/ordertracking

Re: Broadband Box

Daniel0210 — Mon, 13 Jul 2026 15:45:19 GMT

@Melissa95
If you’ve cancelled successfully Sky should send out returns packaging to the address where the account was active, near the end of any cancellation period, which is 14 days for broadband and 31 days for Sky Q, for any loaned equipment they are expecting back. So if you cancel Sky Q and Broadband the smaller BB packaging should arrive first.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive at all it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

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Broadband Box

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Re: Broadband Box