topic Re: Norton subscription issue through sky in Broadband

Norton subscription issue through sky

sportyone — Sun, 05 Jul 2026 15:05:13 GMT

Can anyone help?
Have subscribed to Norton Deluxe through Sky but it does not appear to include a VPN.
Is this due to a restriction on the Sky subscription or should it be there?
Norton customer help don't seem.to know themselves!

Re: Norton subscription issue through sky

TimmyBGood — Sun, 05 Jul 2026 15:11:50 GMT

@sportyone

The Sky page makes no mention of VPN functionality, and on the whole ISPs* don't like such things.

https://www.sky.com/help/articles/sky-vip-norton-36-deluxe-free-trial

* and particularly subscription television providers ; )

Re: Norton subscription issue through sky

sportyone — Sun, 05 Jul 2026 15:12:37 GMT

Thanks....

That's ridiculous tbh.....when I created a Norton account etc and got everything set up it says on my account details that vpn is included....

Re: Norton subscription issue through sky

TimmyBGood — Sun, 05 Jul 2026 18:24:21 GMT

@sportyone wrote:

it says on my account details that vpn is included....

And the Norton page for the product specifically does too.

https://uk.norton.com/products/norton-360-deluxe

I would also note that the Norton price is rather less than Sky wants to charge after that 'free' year.

Re: Norton subscription issue through sky

Stinger1 — Mon, 13 Jul 2026 11:28:09 GMT

Hi, I have this issue too, did you find out anything?

Re: Norton subscription issue through sky

sportyone — Mon, 13 Jul 2026 14:17:37 GMT

Norton saying not part of the sky deal.

Not happy.

Re: Norton subscription issue through sky

TimmyBGood — Mon, 13 Jul 2026 15:40:38 GMT

@sportyone @Stinger1

As I mentioned above, Norton themselves say a VPN is part of the product with that name: one has to assume Sky had them remove access to the component for distribution to Sky Broadband subscribers.

Re: Norton subscription issue through sky

Stinger1 — Mon, 13 Jul 2026 15:39:58 GMT

yes agreed I wouldnt have bothered with the sky version had I known it was cut down.

Maybe sky getting nervous about Labourparty blocking VPNs in the future