topic Re: Broadband issues in Broadband

Broadband issues

GK62 — Mon, 13 Jul 2026 11:12:02 GMT

Hi - we have broadband connection issues. Your checker says it's working but it has an intermittent fault?

Re: Broadband issues

caesarome — Mon, 13 Jul 2026 11:14:55 GMT

@GK62

As you are talking to other issues can you explain what is happening ?

Re: Broadband issues

GK62 — Mon, 13 Jul 2026 11:17:45 GMT

Have reset the hub but for the pst two days it has been on and off. Even wired connections to hub not working. Sky tool says it is but it isn't!

Re: Broadband issues

caesarome — Mon, 13 Jul 2026 11:25:41 GMT

@GK62

What was the result of this line test:

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Broadband issues

GK62 — Mon, 13 Jul 2026 13:12:28 GMT

Thanks. I have narrowed it down to security settings on the hub....so far so good.

thanks for your help.

Re: Broadband issues

Bri-G — Mon, 13 Jul 2026 14:13:07 GMT

Could you please explain how to stabilise the internet connection as for the last two days the internet has been intermittent with the connection shown to be on, then switching off temporarily and then back on tends to be on longer than off. Can advanced settings help ?