WiFi doesn’t have internet connection

Charnut920 — Mon, 13 Jul 2026 10:35:22 GMT

WiFi is on and can be connected to but once connected it has no internet connection.

Sky Broadband Hub shows these lights:

Power - Green

intenret - off

WiFi - green

phone - amber

I have no phone plan that I'm aware of unless it's included with the broadband package.

any help is appreciated.

Re: WiFi doesn’t have internet connection

caesarome — Mon, 13 Jul 2026 11:16:45 GMT

@Charnut920

All Sky broadband packages include a Sky talk phone service.

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic WiFi doesn’t have internet connection in Broadband

WiFi doesn’t have internet connection

Re: WiFi doesn’t have internet connection