topic Re: Broadband Application and Tracking in Broadband

Broadband Application and Tracking

Mario30 — Sun, 12 Jul 2026 20:35:56 GMT

I applied for sky broadband superfast using my email and bank account. I didn't create any account then my bank was deducted 5£. I received an email for confirmation but there was no date and no information was givem when will my hub arrive. No update at all. Should I wait for weeks to get connected?

Re: Broadband Application and Tracking

caesarome — Sun, 12 Jul 2026 21:31:42 GMT

@Mario30

You need to create an ID so you can login here to check the status of your order:

https://www.sky.com/ordertracking

You can create an ID here:

https://www.sky.com/help/articles/sky-id-start-new-t1

Make sure you use the same email address you used when placing the order.