topic Re: Phone wifi in Broadband

Phone wifi

Tindale — Sun, 12 Jul 2026 14:21:35 GMT

Sky checker says good but phone constantly hanging with wifi connection tried rebooting router didnt work tried phone restart didnt work tried toggling flight mode didn't work any other suggestions please

Re: Phone wifi

caesarome — Sun, 12 Jul 2026 15:26:15 GMT

@Tindale

Do you mean your phone keeps dropping the wifi connection, if so does this happen if you are in the same room as the broadband router or just in certain rooms ?

Re: Phone wifi

Tindale — Tue, 14 Jul 2026 21:46:13 GMT

no the signal doesnt drop it seems as its very slow as if i was using a 4G data signal constantly swirling circle before loading facebook is the worst. timed out when trying to book a seat with the odeon app. speed check says 306mb download 50mb upload ping ms10 its not the phone because we have sky BB at work and its works fine there.

Re: Phone wifi

caesarome — Tue, 14 Jul 2026 21:54:23 GMT

And this is happening when you are right near your broadband hub and in all rooms in your home ?

Re: Phone wifi

Tindale — Tue, 14 Jul 2026 23:16:23 GMT

Yes

Re: Phone wifi

Me134 — Wed, 15 Jul 2026 08:03:51 GMT

@Tindale wrote:
no the signal doesnt drop it seems as its very slow as if i was using a 4G data signal constantly swirling circle before loading facebook is the worst. timed out when trying to book a seat with the odeon app. speed check says 306mb download 50mb upload ping ms10 its not the phone because we have sky BB at work and its works fine there.

Was this speed check via the phone in question?

Try 'Forgetting' the phones wifi connection to the Sky hub, restarting the phone to clear any caching and then rescan again.

Edit: do any other wifi devices connected have an issue?

Re: Phone wifi

Tindale — Wed, 15 Jul 2026 09:35:07 GMT

Yes speed test via phone ..tried the forget WiFi didn't work

Re: Phone wifi

Me134 — Wed, 15 Jul 2026 11:54:45 GMT

@Tindale wrote:
Yes speed test via phone ..tried the forget WiFi didn't work

What is the phone (make, model and current software) and which hub do you have?

Re: Phone wifi

Tindale — Wed, 15 Jul 2026 13:53:03 GMT

Phone is a Samsung galaxy s24 on android 16 one ui version 8.5 allthough I dont believe the phone is the issue as the WiFi is the same on the mrs phone which is a galaxy s21 the hub if the white sky hub max.

Been thinking should I add wifi max to my package

Re: Phone wifi

Me134 — Wed, 15 Jul 2026 18:33:17 GMT

@Tindale wrote:
Phone is a Samsung galaxy s24 on android 16 one ui version 8.5 allthough I dont believe the phone is the issue as the WiFi is the same on the mrs phone which is a galaxy s21 the hub if the white sky hub max.
Been thinking should I add wifi max to my package

WiFi Max won't make a blind bit of difference to your issue.

Firstly try turning off or unplugging the hub for a couple of minutes and letting it reboot.

If no change then try changing the DNS setting on the Samsungs (try just one first) to either Google or Cloudflare.

Re: Phone wifi

Tindale — Fri, 17 Jul 2026 08:36:21 GMT

Seemed to work for a short while but then when back to as it was before after an hour so unfortunately didnt work