Oleksii

Oleksii1 — Sat, 11 Jul 2026 12:32:03 GMT

The Wi-Fi transfer speed is very low. I am currently 10 meters away from the router, and the speed shows as 100 Mbps. That is very slow. I previously had a different internet provider, and the Wi-Fi worked very well even at a distance of 20 meters from the router. I am very dissatisfied with this speed; it causes constant connection issues. Speed tests show no problems with the connection to my home, with speeds around 900 Mbps. However, if I move just 5 meters away from the router, the speed drops to 500 Mbps. Please do something about this. Thanks in advance.

Re: Oleksii

arcadeavenger — Sun, 12 Jul 2026 08:55:18 GMT

Hi @Oleksii1, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.

topic Re: Oleksii in Broadband

Oleksii

Re: Oleksii