https://helpforum.sky.com/t5/Broadband/WiFi-drops-out/m-p/5317272#M577773 Hi. We've had our broadband upgraded a month or so ago. There are spots in the house where we can't get the WiFi signal, despite guarantees this wouldn't happen.. All assistance appreciated. Sat, 11 Jul 2026 20:42:07 GMT HarryPhilpotts 2026-07-11T20:42:07Z https://helpforum.sky.com/t5/Broadband/WiFi-drops-out/m-p/5317272#M577773 Hi. We've had our broadband upgraded a month or so ago. There are spots in the house where we can't get the WiFi signal, despite guarantees this wouldn't happen.. All assistance appreciated. Sat, 11 Jul 2026 20:42:07 GMT https://helpforum.sky.com/t5/Broadband/WiFi-drops-out/m-p/5317272#M577773 HarryPhilpotts 2026-07-11T20:42:07Z https://helpforum.sky.com/t5/Broadband/WiFi-drops-out/m-p/5317284#M577778 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4728517">@HarryPhilpotts</a>&nbsp;</P> <P>A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> Sat, 11 Jul 2026 21:13:18 GMT https://helpforum.sky.com/t5/Broadband/WiFi-drops-out/m-p/5317284#M577778 caesarome 2026-07-11T21:13:18Z