topic Re: Hub keeps losing connection in Broadband

Hub keeps losing connection

Gamer01000 — Sat, 11 Jul 2026 10:02:58 GMT

This is the same issue as everyone else on here my hub keeps losing connection iv got an engineer booked but im definitely getting a reduced bill because no way is an unstable connection worth this much does anyone know why it is happening?.

Re: Hub keeps losing connection

Daniel0210 — Sat, 11 Jul 2026 10:23:23 GMT

@Gamer01000 wrote:

but im definitely getting a reduced bill because no way is an unstable connection worth this much

@Gamer01000

That would have to be a good will gesture from Sky. Auto compensation only applies for a full loss lasting over 2 working days.

Re: Hub keeps losing connection

Gamer01000 — Sat, 11 Jul 2026 11:18:09 GMT

Its only £7 but it is a goodwill gesture yeah and it doesn't have to be 2 days

Re: Hub keeps losing connection

Daniel0210 — Sat, 11 Jul 2026 11:22:46 GMT

@Gamer01000

Auto compensation is for over two full working days.

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from April 2026 the rate has increased to £10.34 for every complete day).

▫️There is no equivalent scheme for customers in the Republic of Ireland.
▫️There is no automatic compensation for TV services affected by a broadband fault.

Re: Hub keeps losing connection

Gamer01000 — Sat, 11 Jul 2026 12:19:49 GMT

I understood what you said the first time and I along with sky clearly dont care they gave me a £7.50 total off my next bill