topic Broadband issues in Broadband

Broadband issues

Dianne2 — Fri, 10 Jul 2026 20:21:24 GMT

Since having to upgrade to wifi phone due to copper installation I cannot access Whatsapp on my phone. It works on all other wifi networks I have tried. I have tried all options as shown on AI to solve this problem and nothing works. I also cannot send emails from my iphone since this changeover from my mobile but works on laptop? Also there was an Apple software upgrade at a similar time. I have spent days off my life trying to sort this frustrasting issue. Also, I supposedly have 7 devices connected to my wifi and Ihave no idea what they are. Can anhone help

Re: Broadband issues

caesarome — Fri, 10 Jul 2026 21:30:07 GMT

@Dianne2

This might be a long show but try lowering your broadband shield settings. You can do this via the MySky app or online here:

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

You can see what devices you have by logging into your hub:

https://www.sky.com/help/articles/access-your-sky-broadband-hub-settings