topic Wifi router problems in Broadband

Wifi router problems

Myusernamehasgo — Fri, 10 Jul 2026 20:17:56 GMT

My router is all lit up with green lights but every device has gone off line and can't connect.
nothing is new we have used the same connected items for years.
I want to report it to Sky but can't find out how, I am just going around in circles testing the wifi. Hardwire is ok just nothing is seeing the WiFi

Re: Wifi router problems

caesarome — Fri, 10 Jul 2026 21:26:55 GMT

@Myusernamehasgo

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Re: Wifi router problems

Myusernamehasgo — Fri, 17 Jul 2026 08:17:26 GMT

The router was broken. Although all the tests showed it was ok, the new router worked fine so we are back up and running