topic Re: No internet in Broadband

No internet

Such — Fri, 10 Jul 2026 10:45:09 GMT

My internet is down but sky connection checker says it's all working fine. What is wrong with?

Re: No internet

GD1 — Fri, 10 Jul 2026 10:52:16 GMT

@Such First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet

Daniel0210 — Fri, 10 Jul 2026 11:53:34 GMT

@Such

The service checker doesn't necessarily disclose a problem immediately and there can be an hour plus delay before it picks up a lost connection which is why on here we tend to advise on trying it again later.