topic Re: WiFi connection in Broadband

WiFi connection

Rach10 — Fri, 10 Jul 2026 07:25:57 GMT

From moving into my house in March we have struggled with the WiFi not connecting. My husband works from home and has to use the personal hotspot spot on his phone to work. The engineers placed the hub in a bedroom down stairs at the far side of the house and the living area is up the stairs. We often are unable to watch tv due to the connection however when I check the connection on the app it states it is fine. We can not carry on having reduced connection. What can be done.

Re: WiFi connection

Me134 — Fri, 10 Jul 2026 07:28:34 GMT

@Rach10 wrote:
From moving into my house in March we have struggled with the WiFi not connecting. My husband works from home and has to use the personal hotspot spot on his phone to work. The engineers placed the hub in a bedroom down stairs at the far side of the house and the living area is up the stairs. We often are unable to watch tv due to the connection however when I check the connection on the app it states it is fine. We can not carry on having reduced connection. What can be done.

Firstly, unplug the hub for 10 minutes and then reboot, hopefully a channel rescan will find a less congested wifi channel.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

To check on local outages.
https://www.sky.com/servicechecker

To run the local checker.
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

Helpful articles that explain the basics.
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

Link for Sky WiFi Max
https://www.sky.com/broadband/wifi-max

Re: WiFi connection

Rach10 — Fri, 10 Jul 2026 07:30:39 GMT

Hello

thanks for the response we have gone through all trouble shooting I got an extender myself but it struggled to also get a connection. We have the highest package we can for our area.

Re: WiFi connection

Me134 — Fri, 10 Jul 2026 07:36:14 GMT

@Rach10 wrote:
Hello

thanks for the response we have gone through all trouble shooting I got an extender myself but it struggled to also get a connection. We have the highest package we can for our area.

Sadly speed to the router doesn't affect internal wifi for any supplier. Extenders should be placed roughly halfway between the main hub and wherever you need the wifi signal to reach, maybe check the placement first. Given your layout and needing to work from home I would give serious consideration to researching your own mesh system. What is your current extender?