topic No broadband again in Broadband

No broadband again

Chris_666 — Thu, 09 Jul 2026 15:42:10 GMT

Since fibre was installed there have been issues. I was assured it was resolved yet it is off again

Re: No broadband again

Daniel0210 — Thu, 09 Jul 2026 15:46:09 GMT

@Chris_666
Use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky accept it's fine for customers working from home to use it, they won’t receive additional or quicker support.

Re: No broadband again

caesarome — Thu, 09 Jul 2026 15:59:08 GMT

@Chris_666

What lights are lit (or not) on your broadband hub ?

Re: No broadband again

CAS31 — Thu, 09 Jul 2026 16:14:45 GMT

Our broadband seems to be going off every afternoon and doesn't come back on until sometime in the early hours of the morning 🤨

Re: No broadband again

Chris_666 — Fri, 10 Jul 2026 11:30:16 GMT

Says everything about customer service, this message was sent to their online chat

Re: No broadband again

Chris_666 — Fri, 10 Jul 2026 11:34:30 GMT

That is one of the issues we have had.
Finally got an openreach enginner here rather than a sub contractor, he found the fault in 5 minutes.
There was a micro crack in the fibre running to the house from the pole.The issue I told was where I told sky it was 2 weeks ago