topic Problem with new broadband in Broadband

Problem with new broadband

Deb1321 — Thu, 09 Jul 2026 14:06:00 GMT

I recently upgraded my broadband but since then I haven't had use of my ring door bell it's says poor WiFi.

im not happy at all with the new package - I can't even use my sky app there is a message about signing in I've never had before

Re: Problem with new broadband

Deb1321 — Thu, 09 Jul 2026 14:09:11 GMT

Please confir

you received my first message

Re: Problem with new broadband

Me134 — Thu, 09 Jul 2026 14:10:22 GMT

@Deb1321 wrote:
Please confir
you received my first message

We're only other customers here, like yourself.

Re: Problem with new broadband

GD1 — Thu, 09 Jul 2026 14:10:35 GMT

@Deb1321 You need to give the communuty more than 3 minutes to post a reply, this isn't a live chat service but a customer helps customer community.

Re: Problem with new broadband

Me134 — Thu, 09 Jul 2026 14:12:16 GMT

@Deb1321 wrote:
I recently upgraded my broadband but since then I haven't had use of my ring door bell it's says poor WiFi.
im not happy at all with the new package - I can't even use my sky app there is a message about signing in I've never had before

As the doorbell is the wrong side of a presumably double skinned walled that's not an unsual issue.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

https://www.sky.com/broadband/wifi-max