topic Wifi problems in Broadband

Wifi problems

Paul422 — Thu, 09 Jul 2026 12:41:52 GMT

Hello all,

Call sky today to talk about wifi problems I have. I need a wifi extender so told them that. Was told I need to be on wifi max to get an extender which will cost more money.

I told them that this is not what they sold me with all the promises given it will reach everywhere. Also said that when I moved from virgin media I had no problems with Wi-Fi all over house.

Really regretting moving to sky now, just problem after problem.

Re: Wifi problems

caesarome — Thu, 09 Jul 2026 12:46:41 GMT

They are correct in what they told you as they will loan you up to 3 pods (boosters) but only if you have broadband max on your account. The alternative is to use homeplugs or create your own mesh network.

Re: Wifi problems

Paul422 — Thu, 09 Jul 2026 12:49:57 GMT

Hi that's something I'm looking at now, when I asked them about the coverage when I was placing an order to move over to sky they told me that it would be fine, like a like for like replacement of my virgin media setup. Obviously not as they want to sell me more products not actually help resolve a mis sold product.

Re: Wifi problems

Me134 — Thu, 09 Jul 2026 14:44:57 GMT

@Paul422 wrote:
Hi that's something I'm looking at now, when I asked them about the coverage when I was placing an order to move over to sky they told me that it would be fine, like a like for like replacement of my virgin media setup. Obviously not as they want to sell me more products not actually help resolve a mis sold product.

100% look at your own mesh system, no ISP supplied hub is going to have excellent wifi coverage in anything but the very smallest of homes. There's always going to be differences but overall, buying and setting up your own system means you'll never need consider it again regardless of supplier.