topic Re: Router connection keeps dropping in Broadband

Router connection keeps dropping

CATKIN81 — Wed, 08 Jul 2026 11:39:23 GMT

My router has dropped connection several times recently - there are no known issues with connectivity in the area so problem seems to be the router itself. Connection comes back within a few minutes when I then manually restart the router but it is very inconvenient, especially when working from home. Could my router have an issue and, if so, is it fairly easy to order a replacement?

Re: Router connection keeps dropping

arcadeavenger — Thu, 09 Jul 2026 09:48:09 GMT

Hi @CATKIN81, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.

Re: Router connection keeps dropping

CATKIN81 — Thu, 09 Jul 2026 09:53:21 GMT

I did not receive any invitation to a private chat so have not had chance to discuss this further. My router again dropped connection suddenly yesterday afternoon, and had to be rebooted again to get the internet conectivity back therefore this is still an issue for me that I would like to get resolved.

Re: Router connection keeps dropping

CATKIN81 — Thu, 09 Jul 2026 09:54:53 GMT

@arcadeavenger I have not had a private chat information and issue still exists. Thank you in advance for further assistance/replies

Re: Router connection keeps dropping

arcadeavenger — Thu, 09 Jul 2026 10:16:38 GMT

Hi @CATKIN81, I can see that we have received a message from you in the chat now. We will reply as soon as we can 😊 Thanks, Becca.

Re: Router connection keeps dropping

Kliggy — Thu, 09 Jul 2026 11:33:19 GMT

My Broadband keeps dropping out all the time I lose my TV , smart speaker,ever since

you changed my copper line for fibre line

you have already changed the router this has been going on for months if you cannot

fix

Re: Router connection keeps dropping

arcadeavenger — Thu, 09 Jul 2026 11:57:51 GMT

Hi @Kliggy, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.