https://helpforum.sky.com/t5/Broadband/Briadband-problem/m-p/5314944#M577123 App says no problems but no internet conection Wed, 08 Jul 2026 21:25:56 GMT Faith2025 2026-07-08T21:25:56Z https://helpforum.sky.com/t5/Broadband/Briadband-problem/m-p/5314944#M577123 App says no problems but no internet conection Wed, 08 Jul 2026 21:25:56 GMT https://helpforum.sky.com/t5/Broadband/Briadband-problem/m-p/5314944#M577123 Faith2025 2026-07-08T21:25:56Z https://helpforum.sky.com/t5/Broadband/Briadband-problem/m-p/5314950#M577128 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4636677">@Faith2025</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 08 Jul 2026 21:27:51 GMT https://helpforum.sky.com/t5/Broadband/Briadband-problem/m-p/5314950#M577128 caesarome 2026-07-08T21:27:51Z