No internet connect

Sambutton11 — Wed, 08 Jul 2026 13:55:12 GMT

No WiFi, ran all the tests and came back fine but no internet 🤷‍♀️ anyone else in same boat?

Re: No internet connect

Daniel0210 — Wed, 08 Jul 2026 14:00:42 GMT

@Sambutton11
Sky has nearly 7 million broadband customers so at any one time quite a few will have issues.

Use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky accept it's fine for customers working from home to use it, they won’t receive additional or quicker support.

Re: No internet connect

LozzaW60 — Wed, 08 Jul 2026 15:29:01 GMT

I have and have completed all the advice by the lovely @Daniel0210 Hiwever all seemed good as I went through the checks. I called Sky customer services from my Vodafone mobile and the lady was incredible. Well are up and running again! Well done Sky! 👏👏👏👏👏

topic Re: No internet connect in Broadband

No internet connect

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Re: No internet connect