topic Re: Help please in Broadband

Help please

LozzaW60 — Wed, 08 Jul 2026 13:38:03 GMT

On modem the

power light is green

no light on interbet

wifi light is green

vouce light is red

there are no issues in area.
I have reset the modem

I have switched the power off and on

no difference

please can somebody help me. Thank you 😀😀

Re: Help please

Daniel0210 — Wed, 08 Jul 2026 13:40:08 GMT

@LozzaW60
Use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky accept it's fine for customers working from home to use it, they won’t receive additional or quicker support.

Re: Help please

Jess233 — Wed, 08 Jul 2026 14:06:12 GMT

I'm having the exact same issue with red "voice" light. All test links say there is no issue but I have no internet access and all devices have been disconnected

Re: Help please

LozzaW60 — Wed, 08 Jul 2026 14:33:57 GMT

Mines just gone down again. Totall ball ache trying to constantly link to the internet.
Will try @Daniel0210 tricks to see if they help

Re: Help please

LozzaW60 — Wed, 08 Jul 2026 15:21:55 GMT

I've just spoken to Sky on the phone via my Vodafone mobile. They were amazing!! All sorted. Well done Sky! 👏👏👏👏

Re: Help please

LozzaW60 — Wed, 08 Jul 2026 19:09:22 GMT

Internet has gone down again and miraculously SKY have just said there in an outage in Portsmouth

Re: Help please

caesarome — Wed, 08 Jul 2026 19:20:09 GMT

@LozzaW60

You can use this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker