topic Re: Problems with freezing to and picture pixels distorted in Broadband

Problems with freezing to and picture pixels distorted

Ham69 — Tue, 07 Jul 2026 15:42:09 GMT

The tv freezes and the picture pixels are distorted when picture start again

Re: Problems with freezing to and picture pixels distorted

Jason- — Wed, 08 Jul 2026 08:34:32 GMT

Hello @Ham69, thanks for taking the time to join our Community and make your first post! 🥳

We're sorry this is to report issues you're having with your Sky TV. I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

Re: Problems with freezing to and picture pixels distorted

Mounty3 — Wed, 08 Jul 2026 09:02:35 GMT

I'm having the same issues started about 3 days ago .
how do I resolve this issue

Re: Problems with freezing to and picture pixels distorted

Jason- — Wed, 08 Jul 2026 11:00:04 GMT

Hello @Mounty3,

Thanks for taking the time to join our Community and make your first post! We're sorry this is to report that you're also having some problems with your Sky TV 😕

I'll send you an invite to a private chat shortly and we can help get this working better for you.

Re: Problems with freezing to and picture pixels distorted

Ham69 — Sat, 11 Jul 2026 10:37:29 GMT

Hi, sorry for the late reply.

I am still having rhe same issues, the only thing i can think of is that the router was fitted in the bedroom due to BT not havin g enough cable to fix thier box. The main problems are with the living room TV

Re: Problems with freezing to and picture pixels distorted

_Claire — Sat, 11 Jul 2026 10:42:16 GMT

Hi @Ham69 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141