topic Re: WiFi isn’t working in Broadband

WiFi isn’t working

Reece_115 — Wed, 08 Jul 2026 00:00:21 GMT

The WiFi has just randomly stopped working on all my devices but it says everything is okay on the testing

Re: WiFi isn’t working

AmethystLH — Wed, 08 Jul 2026 00:03:35 GMT

Same here. No help on the checker either. Green, orange, green, orange are my lights on the router. Happened to me the other day as well

Re: WiFi isn’t working

JRM03 — Wed, 08 Jul 2026 00:09:17 GMT

Mines doing the exact same. Trying to use phone and TV and it's just cut everything off but all lights are green on boxes and I've tried restarting them then they go back to green and have same issue over and over again.

Re: WiFi isn’t working

LouiseMurphy — Wed, 08 Jul 2026 00:09:20 GMT

My WiFi is the same just flashing green

Re: WiFi isn’t working

Kev4n — Wed, 08 Jul 2026 00:10:27 GMT

Yup I'm the same. 2 orange lights on my sky router.

Re: WiFi isn’t working

Reece_115 — Wed, 08 Jul 2026 00:17:11 GMT

I've tried restarting it in a few different ways and nothing is working

Re: WiFi isn’t working

Kev4n — Wed, 08 Jul 2026 00:19:16 GMT

This happened to me last month too at around the same time in the morning. Sky app says everything is good on the service checker etc. No internet to hub though? Not ideal when you want to watch Yellowstone after work. Bed it is. Hopefully be fine in the morning.

Re: WiFi isn’t working

Sassy69 — Wed, 08 Jul 2026 00:30:27 GMT

WiFi & phone line down

When first going on to check it does say all ok but then doing the other check it says phone line down as well as WiFi.

Did the famous turn everything off

Still made no difference

Hence on here.

Re: WiFi isn’t working

Shabby1864 — Wed, 08 Jul 2026 01:04:48 GMT

yup exact same, keeps cutting v on and off has been since aboit 00:30. its now off again

Re: WiFi isn’t working

Sassy69 — Wed, 08 Jul 2026 01:07:00 GMT

Mine is working after going through the step by step again.

Not that I did anything different to before.

Apart from turn all off again.

Re: WiFi isn’t working

Daniel0210 — Wed, 08 Jul 2026 03:45:11 GMT

All,

When there are any broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: WiFi isn’t working

Trudi_j- — Wed, 08 Jul 2026 04:43:20 GMT

Mine too I've tried the usual test etc, but no wifi

Re: WiFi isn’t working

Mags81 — Wed, 08 Jul 2026 05:31:31 GMT

Yet again no WiFi

Re: WiFi isn’t working

Daniel0210 — Wed, 08 Jul 2026 06:02:03 GMT

@Trudi_j- @Mags81

See my post from earlier.

Re: WiFi isn’t working

Navs71 — Fri, 31 Jul 2026 20:28:41 GMT

No this did not help why is it so difficult to speak to an actual person, it's 9.30 on Friday night and my WiFi just stopped working???!! I need it to be fixed tonight

Re: WiFi isn’t working

Navs71 — Fri, 31 Jul 2026 20:33:32 GMT

Can I please speak to an actual person

Re: WiFi isn’t working

Daniel0210 — Sat, 01 Aug 2026 02:14:51 GMT

@Navs71
Hi, you aren’t directly talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up of Sky customers helping other Sky customers with additional help from Superusers like myself and the Community team.

The original reply marked as the answer is based on issues happening overnight Your issue is different.

Start by using this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

It’s always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline (if it’s still working).

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky allow customers working from home to use it, they won’t receive additional or quicker support.

🔹

Sky will usually quote 2 WORKING DAYS as a potential fix time because that’s the service level agreement in the UK between ISPs and Openreach for fixing a domestic fault.