topic Re: Poor Wi-Fi Connection in Broadband

Poor Wi-Fi Connection

MV10 — Fri, 03 Jul 2026 16:56:33 GMT

My BB speed is 150 which is great... in my Office...3 steps away it's down to 25 and now nothing in the garden - 15/20 steps away. You have increased my BB for a poorer service - I have a WiFi extender but this made the connection worse - can you send an Engineer to sort out please

Re: Poor Wi-Fi Connection

Daniel0210 — Fri, 03 Jul 2026 17:02:54 GMT

@MV10

For the benefit of this thread and the other one you've posted on, you haven’t contacted Sky by posting here. This is primarily a customer ▶️ customer discussion forum where we try to assist other customers.

Re: Poor Wi-Fi Connection

TimmyBGood — Fri, 03 Jul 2026 17:08:44 GMT

@MV10 wrote:

can you send an Engineer to sort out please

Sky won't do so for external spaces even if the WiFi Max subscription supplement is on the account.

Re: Poor Wi-Fi Connection

MV10 — Tue, 07 Jul 2026 19:59:25 GMT

Thanks Daniel they are sending an engineer