topic Re: Internet light turning solid amber in Broadband

Internet light turning solid amber

Beeney — Tue, 07 Jul 2026 19:12:49 GMT

At various points during the day our router Internet light is turning solid amber, and leading to having to turn off and on the router?

Is there a resolution to this issue?

Thank you.

Re: Internet light turning solid amber

caesarome — Tue, 07 Jul 2026 19:17:42 GMT

@Beeney

The next time this happens try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet light turning solid amber

Beeney — Tue, 07 Jul 2026 19:22:00 GMT

Thank you.

Just conducted this and it states that the service and connection is all good, but I now have no light for internet on my hub unfortunately.