topic Re: WiFi problems in Broadband

WiFi problems

Brent85 — Mon, 15 Jun 2026 11:56:08 GMT

Its been a while now where im constantly having WiFi problems I have reported few times and been told engineer is coming out to look at it but never have we had someone come to check it. Seem to be when Bill is due your quickly taking the money but when I have a problem, nobody wants to know. Im asking for a refund on this month's bill as its been a continuous problem, I also work from home so need Internet to be working everyday. Regards brent

Re: WiFi problems

Daniel0210 — Mon, 15 Jun 2026 11:59:29 GMT

@Brent85
You may not be aware but you haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.

What have Sky said when you've called them about this? Automatic compensation is only for full loss of broadband or Talk services.

It's worth adding that Sky broadband discussed here is a domestic service and whilst Sky are fine with its customers working from home using it for this purpose they won't receive additional or quicker support.

Re: WiFi problems

Brent85 — Tue, 07 Jul 2026 17:00:56 GMT

Can you get my broadband back on.

Continuous problems

Brent85 — Tue, 07 Jul 2026 17:04:54 GMT

Yesterday engineer come out to check line did he actually do anything cause there's still issues, there is always issues since I have had the WiFi, yet monthly payments never been a problem to collect. This is very annoying now. I work from home need the Internet 24/7 iv lost day after days of work because of this situation

Re: WiFi problems

Daniel0210 — Tue, 07 Jul 2026 17:12:38 GMT

@Brent85

Please have another read of my reply last month particularly that we are customers here like you and you subscribe to a domestic service. There's no need for another thread. Your second post today has been moved into this one.