topic Re: Internet constantly cutting out in Broadband

Internet constantly cutting out

Bushy14 — Mon, 22 Jun 2026 17:53:29 GMT

Internet drops with red lights on the router. Happens around 7/8 times a day. Working from home becomes incredibly difficult as well as socialising and streaming.

Any suggestions?

Re: Internet constantly cutting out

caesarome — Mon, 22 Jun 2026 18:35:26 GMT

@Bushy14

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet constantly cutting out

Bushy14 — Mon, 22 Jun 2026 20:05:08 GMT

Hi,

Have followed these steps a few times and always had no error showing.

Trying that now I get an error message saying tests unavailable, try again later.

Re: Internet constantly cutting out

Bushy14 — Tue, 07 Jul 2026 14:41:22 GMT

Had a technician visit and repair/replace the box attached to the wall. Issue is still happening where the internet cuts out numerous times throughout the day. Sky check app shows as 'no problems'. The app then suggests checking wifi connection but this doesn't help. @Sky, can I have a new router please? Thanks

Re: Internet constantly cutting out

Bushy14 — Tue, 07 Jul 2026 20:37:19 GMT

Bumping my post.

Re: Internet constantly cutting out

caesarome — Tue, 07 Jul 2026 21:19:13 GMT

You will need to call Sky about this.

Re: Internet constantly cutting out

Bushy14 — Tue, 07 Jul 2026 21:23:04 GMT

Wish I could! Can you let me know what number to call? anything and everything ive searched pushes me to the app which says business is good.

Re: Internet constantly cutting out

caesarome — Tue, 07 Jul 2026 21:30:47 GMT

150 from a landline phone is the number to call Sky on.

Re: Internet constantly cutting out

Bushy14 — Wed, 08 Jul 2026 06:35:03 GMT

We dont have a landline.

Re: Internet constantly cutting out

Daniel0210 — Wed, 08 Jul 2026 06:36:39 GMT

@Bushy14

For your information you do have a Sky Talk landline as it's bundled with your broadband package but you have chosen not to connect an actual handset which is fine and entirely your choice.

In the future if you have a cheap handset you only need to plug it in when you need to call Sky (dialling 150 free) if and when there's an issue.