topic Delay in getting new hub? in Broadband

Delay in getting new hub?

Aztec1 — Tue, 07 Jul 2026 11:03:03 GMT

I got round to ringing Sky to discuss my options given that my current broadband and talk package will change after August as the network is being upgraded from the old copper network. I spoke to somebody on Tuesday of last week who said that my new Sky Broadband hub would be delivered in the next few days and she arranged to speak to me yesterday morning to help set up. It hadn't arrived and on the ‘my orders’ section when I go online it is still showing as ‘awaiting dispatch’. It also says that the Superfast activation will start on 14th July. The customer service person just said okay perhaps there's a delay on sending things out and arranged to ring me again next week. Is there a delay in dispatching these new hubs? What's going to happen next month if I haven't got it by then?

Re: Delay in getting new hub?

Jason- — Wed, 08 Jul 2026 08:01:52 GMT

Hello @Aztec1, thanks for your post and sorry to see you're having problems receiving your new Sky Hub ahead of your broadband upgrade 😕

I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

Re: Delay in getting new hub?

Trayc812 — Sat, 01 Aug 2026 14:36:18 GMT

I have the same issue. Awaiting hub and engineer is due in 6 days. Tracking says not yet dispatched. Please can this be pushed through so that the hub is here before the engineer arrives