No Internet for 48 hours

Alasdair71 — Tue, 07 Jul 2026 11:01:33 GMT

Internet went down 2 days ago, still down now. Power and WiFi lights on the router are green, Internet light is off. We changed absolutely nothing from how it was working before. Multiple resets, power cycles and cable disconnects and reconnects have done nothing. Sky say there's no local issues.

Re: No Internet for 48 hours

Daniel0210 — Tue, 07 Jul 2026 11:17:20 GMT

@Alasdair71
Use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.

Re: No Internet for 48 hours

TimmyBGood — Tue, 07 Jul 2026 11:36:46 GMT

@Alasdair71 wrote:

Sky say there's no local issues.

That doesn't rule out a fault in the circuit to your address (which is in fact much more likely than an area outage)

topic No Internet for 48 hours in Broadband

No Internet for 48 hours

Re: No Internet for 48 hours

Re: No Internet for 48 hours