topic Re: WiFi signal in Broadband

WiFi signal

Wensy — Tue, 07 Jul 2026 09:06:31 GMT

Last night and this morning some of my devices have not been able to connect to the WiFi. Last night to be able to use the internet on my laptop I had to use my phone as a hot spot. I have had problems with the WiFi connection since I had sky installed. I cannot continue with these issues until the end of the contract. This needs sorting out now or you need to release me from the contract.

Re: WiFi signal

caesarome — Tue, 07 Jul 2026 09:22:53 GMT

@Wensy

A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

Re: WiFi signal

Daniel0210 — Tue, 07 Jul 2026 09:32:19 GMT

@Wensy wrote:
This needs sorting out now or you need to release me from the contract.

@Wensy
You haven’t contacted Sky by posting here. This is primarily a customer ▶️ customer discussion forum where we try to assist other customers.