topic Emma in Broadband

No wifi

Karla8 — Mon, 06 Jul 2026 09:26:09 GMT

All lights are on the box and all green lights present but there is no WiFi to any devices in the house

Re: No wifi

caesarome — Mon, 06 Jul 2026 09:30:58 GMT

@Karla8

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No wifi

Dilyana — Mon, 06 Jul 2026 09:36:56 GMT

I have the same problem

Re: No wifi

KP9045 — Mon, 06 Jul 2026 09:39:43 GMT

Me too - lights are all green and check says connection to house is fine but nothing inside the house will connect.

Re: No wifi

AndreasP — Mon, 06 Jul 2026 09:44:40 GMT

Having the same issue here. Except the Voice light is orange and the internet light isn't on. I've ran diagnostics through my Sky account and it say's my connection is good, but I don't have internet?

Emma

Emma2026 — Mon, 06 Jul 2026 09:49:28 GMT

My router says connected but its not it's not connected to my phone and! I work from home and we pay sky over £160 a month? I need this fixed asap as effecting my job. I've disconnected and reset the router and shoes all green but not it's not working and and the app on here says there's an issue but I need thsi done asap!

Re: Emma

Daniel0210 — Mon, 06 Jul 2026 10:04:37 GMT

@Emma2026
You may not be aware but you haven’t contacted Sky by posting here. This is primarily a customer ▶️ customer discussion forum where we try to assist other customers.

Use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.

Re: Emma

neilltupman — Mon, 06 Jul 2026 10:05:59 GMT

Exactly the same scenario here Emma, have tried rebooting router, my laptop, and my phone. All shows as fine, except no internet/WiFi. Can't understand why service checker says connection to hub is fine?

Re: Emma

Daniel0210 — Mon, 06 Jul 2026 10:07:10 GMT

@neilltupman

See my reply above your post.

Re: No wifi

neilltupman — Mon, 06 Jul 2026 10:09:39 GMT

Same issues here, router has been reset, all green lights, but no devices have internet (phone, work laptop connected via. Ethernet cable).

WiFi outage across the country by the looks

Chloelorna — Mon, 06 Jul 2026 10:11:26 GMT

Same as everyone else, green lights on, health check says fine but no WiFi, down detector shows loads of reports within the last 20 minutes

Re: WiFi outage across the country by the looks

GD1 — Mon, 06 Jul 2026 10:12:23 GMT

@Chloelorna wrote:

Same as everyone else, green lights on, health check says fine but no WiFi, down detector shows loads of reports within the last 20 minutes

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No wifi

Natalie113 — Mon, 06 Jul 2026 10:12:39 GMT

Same here

Re: WiFi outage across the country by the looks

Chloelorna — Mon, 06 Jul 2026 10:13:10 GMT

It's clearly a national problem if everyone has the same issue , it isn't a local or hub issue

Re: WiFi outage across the country by the looks

Daniel0210 — Mon, 06 Jul 2026 10:14:13 GMT

@Chloelorna

It is not affecting everyone.

Re: WiFi outage across the country by the looks

ellpowr02 — Mon, 06 Jul 2026 10:20:28 GMT

Mine is also out ran the tests everything is green but no wifi

Re: WiFi outage across the country by the looks

Daniel0210 — Mon, 06 Jul 2026 10:29:25 GMT

@Chloelorna @ellpowr02

The service checker doesn't necessarily disclose a problem immediately and there can be an hours delay before it picks up a lost connection which is why on here we tend to advise on trying it again later.

Re: WiFi outage across the country by the looks

TimmyBGood — Mon, 06 Jul 2026 10:59:46 GMT

@Chloelorna wrote:

It's clearly a national problem if everyone has the same issue , it isn't a local or hub issue

Sky Broadband has over five million subscription households: national outages tend to attract national press attention.

Re: No wifi

SpaceSparkie — Tue, 07 Jul 2026 08:37:38 GMT

Hi Everyone,

Sorry to hear you are having this issue.

Can you confirm are you still experiencing this issue?