topic Re: Broadband not working in Broadband https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5313165#M576521 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4724646">@Sarah161</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 06 Jul 2026 21:32:15 GMT caesarome 2026-07-06T21:32:15Z Broadband not working https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5313157#M576512 <P>Our broadband is constantly not working now, it is off for long periods of time. It says there's a connection speed problem. Now it says everything is fine but we have no internet or TV</P> Mon, 06 Jul 2026 21:16:52 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5313157#M576512 Sarah161 2026-07-06T21:16:52Z Re: Broadband not working https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5313165#M576521 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4724646">@Sarah161</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 06 Jul 2026 21:32:15 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5313165#M576521 caesarome 2026-07-06T21:32:15Z