No internet

Alan1710 — Tue, 23 Jun 2026 10:34:42 GMT

Internet is down again. Down for two days only a few days ago. Please fix as paying for a service that is not being delivered

thank you

Re: No internet

Daniel0210 — Tue, 23 Jun 2026 10:40:10 GMT

@Alan1710
You may not be aware but you haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.

Use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.

Internet down again!

Alan1710 — Mon, 06 Jul 2026 20:01:54 GMT

Down for several days last week and now again tonight. Losing faith bid style. Virgin cable here I come potentially.

Re: Internet down again!

caesarome — Mon, 06 Jul 2026 21:23:49 GMT

@Alan1710

I have added you post to that you created last week so you can see the post above by @Daniel0210 as it still applies.

topic Internet down again! in Broadband

No internet

Re: No internet

Internet down again!

Re: Internet down again!