Internet keeps dropping out

JakeGarvey88 — Mon, 06 Jul 2026 19:39:23 GMT

We have had engineer out who replaced a cable on the router and reset the IP address but the internet today and yesterday has been rolling in and out plus dropping from 400mbs to 20/30mbs. We have been sat here just now and it completely dropped off and our sky steam box cut off due to no internet. Can you please check our errors log as this is really annoying now as me and my wife both need to work from home.

Re: Internet keeps dropping out

Daniel0210 — Mon, 06 Jul 2026 19:50:20 GMT

@JakeGarvey88
You may not be aware but you haven’t contacted Sky by posting here. This is primarily a customer ▶️ customer discussion forum where we try to assist other customers.

Use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.

topic Internet keeps dropping out in Broadband

Internet keeps dropping out

Re: Internet keeps dropping out