https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5313062#M576478 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4724506">@Joanne147</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 06 Jul 2026 19:09:27 GMT caesarome 2026-07-06T19:09:27Z https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5313020#M576464 <P>Having continued internet disruption. Check on the app and it says there is no issue with connection. Can't use phones on WiFi watch tv&nbsp;</P> Mon, 06 Jul 2026 18:23:06 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5313020#M576464 Joanne147 2026-07-06T18:23:06Z https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5313062#M576478 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4724506">@Joanne147</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 06 Jul 2026 19:09:27 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5313062#M576478 caesarome 2026-07-06T19:09:27Z