https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-broadand/m-p/5312934#M576434 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4724397">@RichardAnthony</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.<BR /><BR /></P> Mon, 06 Jul 2026 16:51:12 GMT GD1 2026-07-06T16:51:12Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-broadand/m-p/5312929#M576432 <P>Check the outside connection</P> Mon, 06 Jul 2026 16:44:16 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-broadand/m-p/5312929#M576432 RichardAnthony 2026-07-06T16:44:16Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-broadand/m-p/5312932#M576440 <P>broad/band/wifie not working</P> Mon, 06 Jul 2026 16:48:59 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-broadand/m-p/5312932#M576440 RichardAnthony 2026-07-06T16:48:59Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-broadand/m-p/5312934#M576434 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4724397">@RichardAnthony</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.<BR /><BR /></P> Mon, 06 Jul 2026 16:51:12 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-broadand/m-p/5312934#M576434 GD1 2026-07-06T16:51:12Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-broadand/m-p/5312945#M576441 <P>More info is needed</P> Mon, 06 Jul 2026 17:03:17 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-broadand/m-p/5312945#M576441 Annie+UK 2026-07-06T17:03:17Z