topic Wifi issues at home in Broadband

Wifi issues at home

ChrisLord — Mon, 06 Jul 2026 09:38:41 GMT

hi the apps says everything is ok, but i can not comment to the wifi.

any suggestions?

Re: Wifi issues at home

GD1 — Mon, 06 Jul 2026 10:06:55 GMT

@ChrisLord First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Wifi issues at home

Nana16 — Thu, 16 Jul 2026 15:39:48 GMT

Every time we use internet we keep getting buffering

Re: Wifi issues at home

Me134 — Thu, 16 Jul 2026 15:45:46 GMT

@Nana16 wrote:
Every time we use internet we keep getting buffering

Firstly, unplug the hub for 10 minutes and then reboot, hopefully a channel rescan will find a less congested wifi channel.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

To check on local outages.
https://www.sky.com/servicechecker

To run the local checker.
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

Helpful articles that explain the basics.
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

Link for Sky WiFi Max
https://www.sky.com/broadband/wifi-max