topic Re: No internet in Broadband

No internet

Ollie2018 — Sun, 05 Jul 2026 20:41:13 GMT

Internet was working but now it's stopped, the 1st light is Green, the 2nd light is a orange, the 3rd light is green.

i have turned off and disconnected everything, the power, the DSL cable and nothing works

I have a micro filter

Re: No internet

caesarome — Sun, 05 Jul 2026 21:13:50 GMT

@Ollie2018

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet

Ollie2018 — Sun, 05 Jul 2026 22:43:54 GMT

Still not working

Re: No internet

Ellie95 — Sun, 05 Jul 2026 22:58:07 GMT

Did u fix it and how?

Re: No internet

Ollie2018 — Sun, 05 Jul 2026 23:17:21 GMT

Not fixed, still no internet working

Re: No internet

Ellie95 — Sun, 05 Jul 2026 23:19:51 GMT

It's telling me to call them but got no signal to