topic Re: WiFi outage Bristol in Broadband

WiFi outage Bristol

JohnJw — Sun, 05 Jul 2026 20:13:19 GMT

Anyone else's WiFi cut out in Bristol suddenly?

Re: WiFi outage Bristol

GD1 — Sun, 05 Jul 2026 20:15:36 GMT

@JohnJw First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

No Wi-Fi - Sky Connection Checker says there’s no issue… In East Bristol?

MandyB73 — Sun, 05 Jul 2026 20:16:44 GMT

I thought it might help to know where people are geographically as it seems to be a problem for quite a few of us?

Re: WiFi outage Bristol

Amirah1 — Sun, 05 Jul 2026 20:17:13 GMT

Yes for a hour now **bleep** no internet

Re: WiFi outage Bristol

JohnJw — Sun, 05 Jul 2026 20:22:31 GMT

I’ve done all that and it's says everything is fine. Is not fine internet is not working

Re: WiFi outage Bristol

Chantelle423 — Sun, 05 Jul 2026 20:31:14 GMT

Exactly the same issue here. Service checker says it's all fine but even after doing everything the app says, we still have no broadband. We're in bs30, are you near there too?

Re: WiFi outage Bristol

Shezza29 — Sun, 05 Jul 2026 20:33:12 GMT

I'm in Kingswood with the same issue. No Internet, no phone. 😳 Checks say no issues. Taking forever to get through to Sky.

Re: WiFi outage Bristol

Pauline4 — Sun, 05 Jul 2026 20:37:32 GMT

I'm in BS30 and have no internet either

Re: WiFi outage Bristol

Milks — Sun, 05 Jul 2026 20:51:47 GMT

My wi-fi has been down since about 9pm today even though the Sky Wi-Fi checker says it all OK. I've rebooted router but still not working 😫

Re: WiFi outage Bristol

dee1974 — Sun, 05 Jul 2026 20:54:08 GMT

Down in hanham,service checker saying no issues! What's going on??

Re: WiFi outage Bristol

Shezza29 — Sun, 05 Jul 2026 20:54:39 GMT

Not good for those wanting to watch the football early am! Hope it's back up soon 😫 Tried to call them, went all over and just ended up with the stock response re doing the checks which show there's no problem!

Re: WiFi outage Bristol

Ry42 — Sun, 05 Jul 2026 21:09:20 GMT

Same here in Bs30 been down since around 8:45pm, tried phoning up but they closed 15 mins early so they clearly knew, a well, won't be paying for the broadband this month if it goes on any longer.

Re: WiFi outage Bristol

Ry42 — Sun, 05 Jul 2026 21:10:39 GMT

Done this 25 times now, still not working... Now what?

Re: No Wi-Fi - Sky Connection Checker says there’s no issue… In East Bristol?

caesarome — Sun, 05 Jul 2026 21:18:12 GMT

@MandyB73

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: WiFi outage Bristol

Kay192 — Sun, 05 Jul 2026 22:12:57 GMT

Yeah mines down in Bristol BS30, been down since around 20:30. Not sure how sky hasn't recognised there is a problem yet. Tracker keeps saying no problems in the area but a lot of people in the Bristol area seem to be having a problem.

Re: WiFi outage Bristol

Kay192 — Sun, 05 Jul 2026 22:14:45 GMT

I'm in BS30 and have the same problem. Been down since about 20:30.

Update from sky

Ry42 — Sun, 05 Jul 2026 22:23:09 GMT

I finally managed to get through and Sky are doing an update in the Bristol BS30 and BS15 areas, they didn't let us know prior to this and we should all receive automatic compensation for the inconvenience, I have been told not to do the diagnosis whilst this takes place and they will email when the update is finished.

Re: WiFi outage Bristol

Steve5175 — Sun, 05 Jul 2026 22:26:30 GMT

Im in BS15, no internet since around 8pm. Just checked the status again just now and it's still saying there's no issue!

Re: WiFi outage Bristol

Ry42 — Sun, 05 Jul 2026 22:37:18 GMT

They're doing an update which they didn't bother telling anyone about, I've just posted about it separately 😇

Re: Update from sky

Bluey99 — Sun, 05 Jul 2026 23:17:39 GMT

This is super helpful! Thank you for finding this out :D. Fingers crossed it returns tomorrow.