https://helpforum.sky.com/t5/Broadband/No-Internet-connection-or-streaming-tv/m-p/5312102#M576129 Hi there my Internet sudde ly went down it was working fine about half hour ago tried resetting the router pulled of the cables out and power lead for 3 minutes and still nothing, mysky app says all good good apart from streaming tv is down Sun, 05 Jul 2026 19:54:58 GMT Mitch229 2026-07-05T19:54:58Z https://helpforum.sky.com/t5/Broadband/No-Internet-connection-or-streaming-tv/m-p/5312102#M576129 Hi there my Internet sudde ly went down it was working fine about half hour ago tried resetting the router pulled of the cables out and power lead for 3 minutes and still nothing, mysky app says all good good apart from streaming tv is down Sun, 05 Jul 2026 19:54:58 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection-or-streaming-tv/m-p/5312102#M576129 Mitch229 2026-07-05T19:54:58Z https://helpforum.sky.com/t5/Broadband/No-Internet-connection-or-streaming-tv/m-p/5312126#M576130 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4723570">@Mitch229</a>&nbsp; If broadband is down so will your stream tv service.</P> <P>&nbsp;</P> <P>First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.<BR /><BR /></P> Sun, 05 Jul 2026 20:13:09 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection-or-streaming-tv/m-p/5312126#M576130 GD1 2026-07-05T20:13:09Z