topic Re: Broadband has dropped in Broadband

Broadband has dropped

aandj — Sun, 05 Jul 2026 19:42:49 GMT

Broadband has dropped out. Have tried the usual things to get it going but no joy. Says no issues in my area (Bristol)

Re: Broadband has dropped

GD1 — Sun, 05 Jul 2026 19:43:43 GMT

@aandj First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband has dropped

Bluey99 — Sun, 05 Jul 2026 19:46:22 GMT

Mine has also gone down and I'm in Bristol area but can't see any outages. Have tried the usual things! I wonder if its just not been updated yet?

Re: Broadband has dropped

Gyig — Sun, 05 Jul 2026 19:52:36 GMT

We don't have Internet either. Also in Bristol. Must be a problem they haven't spotted yet.

Re: Broadband has dropped

aandj — Sun, 05 Jul 2026 19:53:09 GMT

At least it's not just me. Hopefully gets sorted soon.

Re: Broadband has dropped

aandj — Sun, 05 Jul 2026 19:54:10 GMT

I have tried everything and nothing has fixed it.

Re: Broadband has dropped

Jayde39 — Sun, 05 Jul 2026 20:03:15 GMT

Mine is down in weston super mare aswel, have tried rebooting several times but just not working , yet area says its fine **bleep**