topic Broadband dropping in Broadband

Broadband dropping

James7321 — Sat, 04 Jul 2026 20:16:25 GMT

Anyone having issues with broadband dropping out today happening 4-5 times now

Re: Broadband dropping

Martin861 — Sat, 04 Jul 2026 21:01:44 GMT

Yes just posted a discussion about this. Pleased to know it's not just me.

the Sky App checker is useless as it detects an issue but then fails to help. Hopefully Sky will advise what is happening soon

Re: Broadband dropping

caesarome — Sat, 04 Jul 2026 21:26:00 GMT

@Martin861 @James7321

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.