No internet connection

EL1984 — Sat, 04 Jul 2026 16:46:31 GMT

No internet connection for 2 days

if you turn off the openreach modem & wait for 30 seconds the turn it on again, we get connected for about 5 minutes

then the PON light starts flashing again & we loose internet connection.

Re: No internet connection

caesarome — Sat, 04 Jul 2026 18:25:51 GMT

@EL1984

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic No internet connection in Broadband

No internet connection

Re: No internet connection