Broadband WiFi not loading / working

Serts — Sat, 04 Jul 2026 16:32:11 GMT

Hi, I'd like to report that my WiFi is slow, not loading videos and I can't browse or sign into anything on my WiFi.

I have switched it off and re set few times.

can someone help?

thanks,

sertac

Re: Broadband WiFi not loading / working

caesarome — Sat, 04 Jul 2026 16:35:00 GMT

@Serts

What is your wifi signal like, if it is weak then a poor signal in certain rooms is something that comes up on here on a regular basis so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

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Broadband WiFi not loading / working

Re: Broadband WiFi not loading / working