https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5311220#M575816 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4722669">@AndriiMoroz</a>&nbsp;<BR />You may not be aware but you haven’t contacted Sky by posting here. This is primarily a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to assist other customers. <BR /><BR />Use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A> <BR /><BR />Its always worth rechecking it as <STRONG>the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.</STRONG><BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to report it to Sky. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR /><span class="lia-unicode-emoji" title=":small_orange_diamond:">🔸</span><BR /><BR /><STRONG>Various hub lights; </STRONG>This link provides information about the coloured lights you may see on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A> <BR /><BR /><STRONG>Red light on ONT?;</STRONG> See this link ~<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014</A> <BR /><BR /><STRONG>Working from home?; </STRONG> Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.<BR /><BR /></P> Sat, 04 Jul 2026 14:20:00 GMT Daniel0210 2026-07-04T14:20:00Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5311216#M575815 <P><SPAN>Hello! My internet connection is working very poorly. Everything loads very slowly, and the connection is unstable. Could you please check if there is an issue with the network and help resolve it? Thank you!</SPAN></P> Sat, 04 Jul 2026 14:16:32 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5311216#M575815 AndriiMoroz 2026-07-04T14:16:32Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5311220#M575816 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4722669">@AndriiMoroz</a>&nbsp;<BR />You may not be aware but you haven’t contacted Sky by posting here. This is primarily a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to assist other customers. <BR /><BR />Use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A> <BR /><BR />Its always worth rechecking it as <STRONG>the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.</STRONG><BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to report it to Sky. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR /><span class="lia-unicode-emoji" title=":small_orange_diamond:">🔸</span><BR /><BR /><STRONG>Various hub lights; </STRONG>This link provides information about the coloured lights you may see on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A> <BR /><BR /><STRONG>Red light on ONT?;</STRONG> See this link ~<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014</A> <BR /><BR /><STRONG>Working from home?; </STRONG> Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.<BR /><BR /></P> Sat, 04 Jul 2026 14:20:00 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5311220#M575816 Daniel0210 2026-07-04T14:20:00Z