topic Re: Broadband not working in Broadband

Broadband not working

Adiza — Sat, 04 Jul 2026 10:37:32 GMT

Broadband not working

Re: Broadband not working

GD1 — Sat, 04 Jul 2026 11:14:13 GMT

@Adiza First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband not working

Habu — Sat, 04 Jul 2026 11:25:32 GMT

Same here. Everything at Sky's end to the house is supposedly fine but I have no WiFi. Orange light on the hub. Reset and restart to no avail. 😞

Re: Broadband not working

Daniel0210 — Sat, 04 Jul 2026 11:48:10 GMT

@Habu

This link explains the lights on the various hubs

https://www.sky.com/help/articles/hub-lights-explained-start