Broadband is down

EvanMacer — Sat, 04 Jul 2026 11:13:52 GMT

I've restarted both the router and the fibre modem bit but the LOS light on there is solid red. I can connect using wifi to the router, but the router cannot get to the outside world, like the fibre feed is off for some reason to the house

Re: Broadband is down

GD1 — Sat, 04 Jul 2026 11:15:24 GMT

@EvanMacer First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If your ONT shows a Red Light please see this guide https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

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Broadband is down

Re: Broadband is down